Return Policy
Return & Refund Policy
Last updated: [March 30, 2025]
At Puppy Pawradise Store, your satisfaction means the world to us — and we stand by every product we sell. If something doesn’t work out, we’re here to make it right.
🔁 Easy Returns Within 30 Days
You have 30 days from the date of delivery to request a return or exchange. Whether it’s the wrong size, not what you expected, or your pet just isn’t a fan — we’ve got your back.
✅ Eligibility for Return
To be eligible for a return, your item must:
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Be unused, unwashed, and in the same condition that you received it
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Be in the original packaging
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Have the receipt or proof of purchase
Unfortunately, we can’t accept returns on:
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Used or damaged items not caused by shipping
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Personalized or custom products
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Clearance or final sale items
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Gift cards
📦 How to Start a Return
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Email our support team at support@puppypawradisestore.com with:
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Your order number
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The item(s) you wish to return
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A brief explanation or photo (if needed)
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Our team will respond within 24–48 hours with instructions and a return shipping address.
⚠️ Please do not send items back without contacting us first — unauthorized returns will not be accepted.
💸 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Shipping charges are non-refundable (unless the return is due to a damaged or incorrect item).
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For late or missing refunds, please check with your bank or card provider before contacting us — some processing times vary.
🔁 Exchanges
Want a different size, color, or item? No problem!
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Email us to request an exchange.
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Once your return is approved, we’ll ship your replacement as soon as we receive the original item.
🚚 Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo. We’ll fix it — fast.
🙋 Need Help?
Our friendly support team is here for you.
📧 support@puppypawradisestore.com